We hope that you have no cause for complaint. If you do, and we have not been able to resolve the problem for you informally, you can make a formal complaint to us under our Complaints Procedure.
Please click here for a downloadable copy of our Complaints Policy including relevant contact details for making your complaint directly to us.
Our address for complaints is: The Complaints Manager, FDCO Limited, 84 Bolton Street, Bury, Lancashire, BL9 0LL.
Our email address for complaints is firstname.lastname@example.org
From 15 February 2016, in addition to being able to submit your complaint directly to us, you may be able to submit your complaint using the European Union's 'On-Line Dispute Resolution Platform'. The website address for the platform is http://ec.europa.eu/odr. Under this new scheme, if both parties agree to it, an independent mediator will try to resolve the complaint by mediation. However at this stage we are not giving any commitment to using the European on-Line Platform.