If you would simply like to start a claim for flight compensation, whether it was due to a delay, cancellation or overbooking, please do so by immediately heading over to our secure claim portal.
EU Regulations 261/2004
Before reading on to your relevant section (Delayed/Cancelled) it is important to note that in all cases, you need to satisfy the following:
- The airline must have departed from an EU (European) airport - the destination and carrier is of no concern. OR
- The destination must be an EU (European) airport and the airline operator must also be based within the EU.
For example, a flight from Manchester Airport that was delayed would be eligible regardless of airline or destination. On the other hand, a delayed flight from New York to Sydney would not be eligible. A delayed flight from New York to Manchester Airport would require the airline operator to be based in the EU, such as Virgin Airlines or British Airways.
By law, passengers are entitled to claim compensation for a flight delay under EU Regulation 261/2004 in the following events:
- The delay needs to have been, or exceeded 3 hours upon arrival at the destination airport.
- You can only pursue a claim for compensation if the delay you experienced occurred within the last 6 years, though for some airlines this may be shorter.
- To be eligible to claim, you need to have been a passenger on the delayed flight, if you did not turn up or was not present on the flight, you will be unable to claim.
- The airline needs to have been at fault for a claim to have a reasonable chance of success.
For a more in depth explanation of flight delay compensation prior to beginning your claim, visit our dedicated flight delay page.
Under the same law, if your flight is cancelled, compensation is due if your flight is cancelled. Simply put you can claim if:
- Your original scheduled flight was cancelled by the operator.
- The cancellation was not due to extraordinary circumstances.
If you opt to take a re-scheduled flight, compensation is identical to the criteria outlined above in the "My flight was delayed" section.