Important: All correspondence regarding your claim will be completed by email. It is important to ensure your email address is correct. If you have submitted a claim and are waiting to hear back, please check your emails on the address that you have provided, including any spam folders before attempting to contact us.
During the course of your claim, you will receive important information, updates and general information regarding your claim via email. Sometimes, we may require further evidence to support your claim, in which case we will provide full instruction.
It's been a long time since I have heard back
Provided you have submitted all your information, you can rest assured that our team are working to obtain your settlement. If there is a problem during the course of your claim, we will contact you via email or telephone. Otherwise, sit back, relax and our team will secure the compensation you deserve.
Don't forget: Flight Delays is the hassle free and number 1 way to receive flight compensation. By using our services, you do not risk having to go to court and stand against the airline by yourself, which could leave you out of pocket both in time and financially.
I think I have entered my email address incorrectly
The vast majority of claims are dealt with using an automated system which will send correspondence via email. If your email is incorrect, it could possibly delay settlement of your claim.
If you haven't received any emails from Flight Delays since you have agreed to allow us to act for you, please email firstname.lastname@example.org so we can investigate.
I would like an update on my claim
Once your claim is submitted, any and all important information will be sent to you via email. On rare occasions, we may contact you by telephone regarding your claim. Please ensure you check your spam folders.
If you have not received an email regarding your claim for a while, rest assured we are working on it and will likely be waiting for a response from the airline. If the airline fails to respond promptly, we will take further action. Please appreciate with the amount of claims that the airlines are having to deal with on a daily basis, it may take some time to receive a response.
For urgent enquiries you may contact 0161 763 8282. Please note that phone lines may be busy but we will attempt to answer your call as soon as possible. Phone lines are open from 9AM and close at 5:30PM Monday to Friday.