Your Questions Answered
Our FAQ aims to answer any questions you may have about making a compensation claim against your airline. If you require any additional information, don't hesitate to give us a call on 0161 763 8282 or visit how to claim flight compensation page.
Who Are We?
Flight Delays is a trading name of FDCO Ltd. We deal with a variety of flight compensation claims: delayed flights, cancelled flights, denied boarding and re-routed flight claims. If you think you have a legitimate claim, why not start your claim today and we'll do all the leg work for you.
Why Choose Us?
Our team specialises in flight compensation claims, ensuring you of the very best service. We pride ourselves on our excellent customer service record. We will also keep in touch with regular updates on your claim.
What Is No Win No Fee?
Flight Delays normally act under a no win no fee contingency fee agreement which covers all our work up to but not including starting court proceedings. If your claim is unsuccessful, you won't have to pay us a penny* and you don't have to pay an initial fee to start your claim. If it proves necessary to issue legal proceedings and your claim has sufficient prospects of success, we will invite you to instruct our nominated solicitors assuming they are willing to take on your case.
How Much Will I Have To Pay?
If your claim is successful, you will have to pay our fee but the most we will charge for our services is 29% + £25* (plus VAT).
Do I Need Any Documents To Make A Claim?
In order to make a claim against an airline, there are a few pieces of information that you will need to provide in order for us to act on your behalf. Flight Delays requires your booking information such as the date of the flight, airline used, flight number, length of the delay and the reason why the flight was delayed. Don't worry however if you haven't got everything to hand, we should be able to find it for you.
Can You Deal With My Claim If I Don't Live In The UK?
Yes, if you were flying on a British Airline, such as EasyJet or the flight in question was to or from an airport in England or Wales, it is likely that we can deal with your claim even if you do not live in the UK. We have an online portal for quick and efficient communications.
Will I Need To Attend Court If My Case Is Disputed?
As a general rule, it is unlikely you will need to attend Court, this is because normally the key evidence is given by the airline. If you do need to give evidence and you live outside the UK, special arrangements can be made such as giving a written statement of your evidence, instead of attending Court.
How Long Do I Have To Start A Court Claim?
This is governed by the law applicable to your claim. In England & Wales, this time limit is normally 6 years from the date of the flight you are complaining about. A child normally has until his or her 24th birthday to start a claim. However you should be aware that some airlines are trying to argue that under international law, the limit is only 2 years. Therefore we advise that you should not delay making your claim but if the 2 year defence is raised, we will argue this point on your behalf with the airline.
Can An Infant Who Flew Free Of Charge, Claim Flight Delay Compensation?
No, unfortunately a passenger who flew on a completely free ticket is not entitled to flight compensation. You should note that any flight compensation awarded is for the benefit of the passenger affected, not the person who paid for the booking.
Are There Any Valid Defences To A Claim?
The most common defence raised by airlines is that of 'Exceptional Circumstances'. It is quite common for the airline to argue that something like a technical problem with the plane or a crew member not being available to fly, is an "Exceptional Circumstance". However European Court rulings have narrowed down the scope of this defence, so the argument made on behalf of passengers is that the defence should only apply in a relatively few cases where the airline can show that the “Exceptional Circumstances” caused the delay, that those Exceptional Circumstances are not “inherent in the normal activity of an airline”, and that the airline took reasonable measures to avoid the delay/ disruption. The burden of proving the Exceptional Circumstances Defence rests on the airline. This will turn on the facts of each individual flight. The 'European National Enforcement Bodies' has published a set of guidelines to help determine whether the Exceptional Circumstances Defence applies in any particular case but it is disputed whether the Guidelines accurately reflect the decisions of the European Court, and as such the Guidelines are not necessarily binding on a Court of law. There are other grey areas such as to the extent to which "Exceptional Circumstances" can be used as a defence to follow-on delays of later flights. If we think you have a valid claim with a good chance of success, we will argue your case strongly with the airline and should we not be able to obtain a voluntary settlement, where appropriate we may, if you are in agreement, refer your claim to our nominated solicitors so that legal proceedings can be brought against the airline.