Issues with your flight...

  • Flight delayed 2 hours or more?
  • Was it within the last 6 years?
  • Claim up to £540* now with Flight Delays.
Start your claim now

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Amounts vary. Charges deductible. Terms apply*

Your Rights

You are eligible to claim compensation from the airline in question if your flight was cancelled, which means the flight that you held a valid ticket for did not leave the airport. Even if you were allocated a different flight at a different time or day, you are still eligible to claim compensation if the original flight was cancelled. In other words, if one of your scheduled flights was cancelled, you can make a claim.

Flight Cancellation Compensation

The amount of available compensation for your cancelled flight depends on the distance of your flight (in kilometres) and whether your flight was scheduled to land in the EU or not. We have listed the compensation amounts and the appropriate criteria below:

It is important to note, that the eligibility to claim compensation on a cancelled flight will depend on how long prior to the scheduled departure time you were told by the airline that the original flight was cancelled.

If the airline informs you with more than 14 days notice, you will not be eligible to claim any compensation.

Flight Cancelled 7-14 Days Prior

If you have been notified of a cancellation between 1 and 2 weeks from the scheduled departure time, you may be eligible to compensation if:

  • The Scheduled departure time is more than 2 hours earlier causing you to miss some of the last day of your holiday before returning, or require you to fly earlier causing inconvenience.
  • The scheduled arrival time is more than 4 hours later meaning you arrive at your destination later than originally intended.

Flight Cancelled With Less Than 7 Days Notice

If you have been notified of a cancellation with less than 1 week notice prior to the scheduled flight, you may be eligible to claim if:

  • The scheduled departure time is more than 1 hour earlier, so if your flight was scheduled to leave at 10:00 and it instead left at 08:30 you can make a claim.
  • The scheduled arrival time is more than 2 hours later, for example your original arrival time at the destination was 18:00 and instead you landed at 20:01 or later.

Making a Flight Cancellation Claim

Our team will make the stress of a cancelled flight as easy for you as possible, using our years' of claiming experience to get you the compensation you deserve with as little effort as possible on your part – we take care of everything.

If you have suffered a cancelled flight in the past 6 years, don't hesitate to contact Flight Delays and start your claim today. We provide a no win no fee* service so if your claim is unsuccessful, you won't have to pay us a penny* and there is no initial fee for you to pay either. We guarantee you are in good hands with Flight Delays.

What Is My Claim Worth?

Delay Upon Arrival Distance Travelled Compensation Awarded
Less than 2 hours Any Distance Not Applicable
2 - 2 hours 59 minutes Any Distance Not applicable
3+ hours Any flight under 1,500km £226† / €250
Any flight between 1,500km and 3,500km £361† / €400
Flights within the EU above 3,500km £361† / €400
3 - 4 hours Flights between an EU and non-EU airport above 3,500km £271† / €300
4+ hours £540† / €600
† Your claim will be settled at the Euro equivalent at the current exchange rate, or on the exchange rate at the time of the delay (depending on the airline).

Why Seek Legal Representation?

Airlines often deny valid claims for compensation leaving their customers feeling frustrated. We have helped thousands of clients who have previously been denied compensation or ignored by the airline. Using our specialist flight, weather and extraordinary circumstances databases, we assess your claim and then instruct panel solicitors to take action including legal action when appropriate to get the justice you deserve. We have won a number of landmark court cases which have opened the doors for our customers to claim the compensation they are entitled to.

To make a claim against the airline, simply send them the letter below which asks them to make a payment to you for the delay. The airline should then provide a response to your letter within 28 days which will either be to advise they are willing to settle your claim or to deny your claim and provide their reason for doing so. Some airlines might ignore your letter altogether whilst others may provide "smoke screen" denials to put you off continuing with your claim. simply won't be put off from forcing airlines to pay genuine claims.

Claiming yourself: Legal representation:
Claim validity checked on specialist flight data and weather databases:
Flight checked against previous successful claims:
Specialist advice on proceeding after the airlines response:
Solicitors to prepare all court documents on your behalf:
Average fee of £300 for a barrister to speak for you at court covered:
Average court fee of £150 fee covered:
Sample letter Start your claim

No Win No Fee Agreement

Our charge is No Win No Fee* and is calculated as: ((29 % of your compensation plus £25) plus VAT) which is payable at the end of your case when it is successful.

So for example, if you were awarded €400, the fee we would normally deduct from your damages is €116 + £25 plus VAT of €23.20 + £5 (calculated at the current VAT rate of 20%). The amount of compensation depends on the distance of the relevant journey and the length of the delay.

Examples of the amount our charges in typical cases based on an exchange rate on 18/01/2017:

Euro award: GBP award: Charge inclusive of VAT: Net GBP award you would receive:
€250 £217.02 £105.53 £111.49
€300 £260.42 £120.62 £139.80
€600 £520.84 £211.25 £309.59

The above is based on the exchange rate quoted on 18/01/2017 of £1=€1.15198; €1=£0.86806. The exchange rate varies over time and the applicable exchange rate and reference date for the calculating the exchange rate, can vary between airlines on a cases-by-case basis.