Denied Boarding

Issues with your flight...

  • Flight delayed 3 hours or more?
  • Was it within the last 6 years?
  • Claim up to £540* now with Flight Delays.
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Amounts vary. Charges deductible. Terms apply*

Denied Boarding Compensation

If you have been denied boarding by the airline when you followed all proceedings correctly, you can claim compensation. If you arrived at the check-in desk at the correct time with proper conduct and you were told that you are unable to fly, you have been denied boarding and should file a claim against the airline in question.

Denied Boarding Claims

The amount of compensation you can claim for denied boarding depends on the distance of your scheduled flight as well as the amount of time lost due to the denial. The overbooking of flights is common in the industry. In the event of an overbooking, the airline has to ask travellers to give up their spot voluntarily. If there aren't enough volunteers, passengers will have to be denied boarding against their will.

Overbooked Flights

The airlines exist to make profit, they will therefore make sure that every seat is filled upon departure. The airlines realise that in many cases not everyone that originally booked for the flight will turn up. Many variables go into the process that the airlines use to determine how much a flight is allowed to be overbooked. Unfortunately the airlines can get the variables wrong which will lead to not enough seats being available.

In some cases, the airlines have to force passengers to leave the plane involuntarily, or deny boarding to some passengers all together. This can lead to anger and frustration, all because the airline wanted to make a little bit of extra money in the hopes that some of the passengers would not show.

Making a Denied Boarding Claim

If you have been denied boarding, don't hesitate to contact Flight Delays and start your claim today. The airline that you used are required to provide you with a replacement flight to your desired destination. If you decide to turn the replacement flight down, your ticket must be reimbursed.

What Is My Claim Worth?

Delay Upon Arrival Distance Travelled Compensation Awarded
Less than 2 hours Any Distance Not Applicable
2 - 2 hours 59 minutes Any Distance Not applicable
3+ hours Any flight under 1,500km £226† / €250
Any flight between 1,500km and 3,500km £361† / €400
Flights within the EU above 3,500km £361† / €400
3 - 4 hours Flights between an EU and non-EU airport above 3,500km £271† / €300
4+ hours £540† / €600
† Your claim will be settled at the Euro equivalent at the current exchange rate, or on the exchange rate at the time of the delay (depending on the airline).

Why Seek Legal Representation?

Airlines often deny valid claims for compensation leaving their customers feeling frustrated. We have helped thousands of clients who have previously been denied compensation or ignored by the airline. Using our specialist flight, weather and extraordinary circumstances databases, we assess your claim and then instruct panel solicitors to take action including legal action when appropriate to get the justice you deserve. We have won a number of landmark court cases which have opened the doors for our customers to claim the compensation they are entitled to.

To make a claim against the airline, simply send them the letter below which asks them to make a payment to you for the delay. The airline should then provide a response to your letter within 28 days which will either be to advise they are willing to settle your claim or to deny your claim and provide their reason for doing so. Some airlines might ignore your letter altogether whilst others may provide "smoke screen" denials to put you off continuing with your claim. simply won't be put off from forcing airlines to pay genuine claims.

Claiming yourself: Legal representation:
Claim validity checked on specialist flight data and weather databases:
Flight checked against previous successful claims:
Specialist advice on proceeding after the airlines response:
Solicitors to prepare all court documents on your behalf:
Average fee of £300 for a barrister to speak for you at court covered:
Average court fee of £150 fee covered:
Sample letter Start your claim

No Win No Fee Agreement

Our charge is No Win No Fee* and is calculated as: ((29 % of your compensation plus £25) plus VAT) which is payable at the end of your case when it is successful.

So for example, if you were awarded €400, the fee we would normally deduct from your damages is €116 + £25 plus VAT of €23.20 + £5 (calculated at the current VAT rate of 20%). The amount of compensation depends on the distance of the relevant journey and the length of the delay.

Examples of the amount our charges in typical cases based on an exchange rate on 18/01/2017:

Euro award: GBP award: Charge inclusive of VAT: Net GBP award you would receive:
€250 £217.02 £105.53 £111.49
€300 £260.42 £120.62 £139.80
€600 £520.84 £211.25 £309.59

The above is based on the exchange rate quoted on 18/01/2017 of £1=€1.15198; €1=£0.86806. The exchange rate varies over time and the applicable exchange rate and reference date for the calculating the exchange rate, can vary between airlines on a cases-by-case basis.