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Amounts vary. Charges deductible. Terms apply*
Re-routing is quite common in the aviation industry, and there are 2 types, both of which are eligible for a compensation pay-out.
The first type of re-routing occurs when you reach your planned destination with a different flight number than the original one on your ticket. This is the most common type of re-routing and it often results in delays for passengers, which can vary from a few minutes to a number of hours.
The second type of re-routing happens when you reach your destination by travelling along a different route than originally planned. In order to be eligible for compensation for this type of re-routing, you delay must have exceeded 3 hours.
The amount of compensation awarded for a re-routed flight depends on the length of the journey in kilometres along with the length of the delay. If you are eligible for compensation, you can receive the following amounts depending on the circumstances:
The sum awarded is also affected by the difference between the arrival time of the planned and replacement flight. Your compensation may be reduced if the replacement flight does not exceed the scheduled arrival time:
† Your claim will be settled at the Euro equivalent at the current exchange rate, or on the exchange rate at the time of the delay (depending on the airline).
Airlines often deny valid claims for compensation leaving their customers feeling frustrated. We have helped thousands of clients who have previously been denied compensation or ignored by the airline. Using our specialist flight, weather and extraordinary circumstances databases, we assess your claim and then instruct panel solicitors to take action including legal action when appropriate to get the justice you deserve. We have won a number of landmark court cases which have opened the doors for our customers to claim the compensation they are entitled to.
To make a claim against the airline, simply send them the letter below which asks them to make a payment to you for the delay. The airline should then provide a response to your letter within 28 days which will either be to advise they are willing to settle your claim or to deny your claim and provide their reason for doing so. Some airlines might ignore your letter altogether whilst others may provide "smoke screen" denials to put you off continuing with your claim. FlightDelays.co.uk simply won't be put off from forcing airlines to pay genuine claims.
Our charge is No Win No Fee* and is calculated as: ((29 % of your compensation plus £25) plus VAT) which is payable at the end of your case when it is successful.
So for example, if you were awarded €400, the fee we would normally deduct from your damages is €116 + £25 plus VAT of €23.20 + £5 (calculated at the current VAT rate of 20%). The amount of compensation depends on the distance of the relevant journey and the length of the delay.
Examples of the amount our charges in typical cases based on an exchange rate on 18/01/2017:
The above is based on the exchange rate quoted on 18/01/2017 of £1=€1.15198; €1=£0.86806. The exchange rate varies over time and the applicable exchange rate and reference date for the calculating the exchange rate, can vary between airlines on a cases-by-case basis.
Our charge is calculated as:
(29 % of your compensation, plus a £25 flat fee) plus VAT
We will deduct our fee at the end of your case when it is successful.
* Terms and conditions apply